Ken Scent is not suitable for you in the following cases:

• you are in an emergency situation (in this case you can visit the Emergencies page)

• you are a minor and it is not possible to request the consent of both your parents or a legal guardian

• you do not have the basic IT tools (computer or smartphone or tablet) connected to the Internet

• in all cases where you have problems other than those dealt with by Ken Scent services