Can I make comments and leave reviews on the service received?
You can leave a review of the service you received from a professional on the reviews page of the kenscent.com website
If I am not satisfied with the professional, can I ask to change it?
If you are not satisfied with the professional that Ken Scent has presented to you, you can ask to change it at any time through the Contact Center.
If I need to cancel or move a session, can I do it?
Through the Ken Scent Contact Center you can ask to cancel or move a videoconference session.
You can cancel a session up to 24 hours before the appointment, otherwise if you don't show up for the videoconference you will still have to pay for it.
We maintain this rule to protect the seriousness and work of professionals.
How can I agree on the date and time of the sessions?
Once you have had the first free introductory meeting and met the Ken Scent professional who will follow you, you can agree on the date and time of the sessions with the Ken Scent Contact Center.
Otherwise, if you have already purchased a videoconference session from the kenscent.com website, you will be contacted as soon as possible by our Contact Center to arrange the date and time.
How long does each videoconference session last?
The duration of each videoconference session with Ken Scent professionals is 50 minutes. It is a fixed duration and cannot be changed. Several consecutive sessions of 50 minutes each can be booked and thus lengthen the overall duration of the intervention.
How will the videoconferencing sessions take place?
On the agreed date and time, to connect via videoconference with the professional, you will need to click on the link you will have received via email.
Obviously, to connect you will need to have a computer equipped with working audio and microphone or a tablet or smartphone, and a good Internet connection.
Always check that you have enough battery to make the video call. Also make sure you make the video call from a private and quiet place.
Can I skip the introductory meeting and access the chat directly or the first videoconference session?
The cognitive meeting is important to understand how Ken Scent works and to be able to explain well to our professionals what your needs are. So it is strongly recommended. We also believe that it is essential for videoconferencing psychotherapy sessions.
In any case, if you wish, you can skip the introductory meeting and purchase the Ken Scent chat assistance services directly or book a session to speed up access to the services.
How soon will I be able to access the first videoconference session?
Ken Scent's response times are extremely fast. The scheduling of sessions depends on your availability and that of the professionals, as well as the payment method used.
After the free cognitive meeting, am I obliged to continue?
There is no obligation to continue with the purchase of Ken Scent services after the free introductory meeting. We work hard to always improve the quality of Ken Scent services, and we want to work with users who benefit from our services and are satisfied with them.
What happens during the free cognitive meeting?
A Ken Scent professional will introduce you to the services you are interested in via video conference. The purpose of the meeting is to get to know each other, present the services, and understand your needs. You will be able to ask the professional your questions regarding the functioning of the service.