Can I leave feedback on the quality of the service received?

You can leave feedback for each response from Ken Scent professionals by pressing the appropriate button in the chat.

How many questions can I ask in chat?

The number of questions you can ask in chat each month depends on the type of subscription you have.

If you need to extend your subscription, you can simply upgrade to the next plan at any time by purchasing the new plan.

You can consult the subscription plans for pricing information.

How soon do I get answers to my questions in the chat?

You will receive responses very quickly, typically within hours.

Who answers me in chat?

Ken Scent connects you with the best professionals. Your every question in the chat is handled by a competent professional who is selected by Ken Scent through a software algorithm.

What questions can I ask in chat?

In chat you can open a new request by selecting an area from those provided, and writing your request in detail.

Questions relating to areas not covered by Ken Scent will not be accepted, and questions that contain offensive or defamatory content will be rejected.

How can I access the chat support service?

To access the chat support service, you need to subscribe. You can consult the subscription prices here.

You can then access the chat through the Ken Scent platform, from the web through the kenscent.com website or via smartphone APP that you can download after purchasing the service.

First of all, book a free videoconferencing meeting so you will be able to understand well with one of our experts how the Ken Scent chat works and all the advantages it can give you.