How can I recover my password?
If you don't remember your password, you can recover it by clicking on Recover Password on the Services Login screen on the Kenscent.com website.
How can I use a Ken Scent Gift Card that I have received?
The Gift Card can be used at any time and for the payment of any Ken Scent service.
If you don't know Ken Scent services yet, book a free videoconferencing meeting.
If you decide to continue with the purchase of services from the kenscent.com website, you can use the Gift Card at the time of payment.
How can payments be made?
Payments for services are always upfront and must be made by credit card via the kenscent.com website or via a link sent by email. Alternatively they can be made by advance bank transfer, according to the instructions indicated in the service purchase procedure, when payment by bank transfer is chosen.
How do I apply to be selected as a Ken Scent professional?
Visit the Work With Us section of the Kenscent.com website and click on the I want to Apply button, then fill in all the required data. You will be contacted shortly to continue with the selection process.
How do I start using Ken Scent?
Click on book a free introductory meeting via videoconference, then complete the requested data.
The data you provide us is protected by privacy according to our Privacy Policy.
You will be contacted immediately to confirm your free appointment.
How does Ken Scent work?
It's simple to get started: book a free videoconferencing meeting
You will be assisted immediately, and everything will be explained to you before starting.
Then, only if you want, you can continue and purchase chat assistance services or sessions with professionals selected by Ken Scent.
Ken Scent offers you two types of services:
A) chat assistance with professionals
B) the booking of videoconference sessions with professionals.
Chat assistance allows you to have a first orientation on all the disciplines covered by Ken Scent, quickly and effectively just as much as you need. While the sessions with professionals are dedicated to specific topics such as psychotherapy, coaching, training, or advice on topics that require a direct confrontation with the professional.
How long does each videoconference session last?
The duration of each videoconference session with Ken Scent professionals is 50 minutes. It is a fixed duration and cannot be changed. Several consecutive sessions of 50 minutes each can be booked and thus lengthen the overall duration of the intervention.
How long does it take for Ken Scent to connect me with a professional?
The first free videoconference meeting is scheduled as soon as possible according to your needs. Typically within one business day.
Subsequently, if you purchase the chat support service, your questions will be answered very quickly.
If you request a session with a professional, the time depends on your availability and that of the professionals.
How many questions can I ask in chat?
The number of questions you can ask in chat each month depends on the type of subscription you have.
If you need to extend your subscription, you can simply upgrade to the next plan at any time by purchasing the new plan.
You can consult the subscription plans for pricing information.
How much do videoconferencing sessions with Ken Scent professionals cost?
Prices for videoconference sessions with Ken Scent professionals are:
• the first cognitive meeting is free.
PSYCHOLOGIST AND PSYCHOTHERAPIST
• 45 euros for an individual or couple session in videoconference with the psychologist with an active subscription to the Ken Scent chat.
• 49 euros for an individual or couple session in videoconference with the psychologist without subscription to the Ken Scent chat.
NUTRITIONIST
• 45 euros per videoconference session with the psychologist with an active subscription to the Ken Scent chat.
• 49 euros per videoconference session with the psychologist without subscription to the Ken Scent chat.
COACH
• 45 euros per videoconference session with the coach with an active subscription to the Ken Scent chat.
• 49 euros per videoconference session with the coach without an active subscription to the Ken Scent chat.
IT EXPERT
• 55 euros per videoconference session with the professional with an active subscription to the Ken Scent chat.
• 59 euros per videoconference session with the professional without an active subscription to the Ken Scent chat.
MARKETING EXPERT
• 55 euros per videoconference session with the professional with an active subscription to the Ken Scent chat.
• 59 euros per videoconference session with the professional without an active subscription to the Ken Scent chat.
ACCOUNTING EXPERT
• 55 euros per videoconference session with the professional with an active subscription to the Ken Scent chat.
• 59 euros per videoconference session with the professional without an active subscription to the Ken Scent chat.
LEGAL EXPERT
• 55 euros per videoconference session with the professional with an active subscription to the Ken Scent chat.
• 59 euros per videoconference session with the professional without an active subscription to the Ken Scent chat.
In all cases with Ken Scent there is a clear saving compared to the average rates charged by professionals on the offline market.